THE on-LINER SEPTEMBER 2000 EDITION|
HERE'S THE LATEST CHAPTER NEWS!
Team Work & Ego - A Fable
A frog asked two geese to take him south with them. At first
they resisted, they didn't see how it could be done. Finally,
the frog suggested that the two geese hold a stick in their beaks
and that he would hold on to it with his mouth.
So off the unlikely threesome went, flying southward over
the countryside. It was really quite a sight. People looked up
and expressed great admiration at the demonstration of creative
teamwork. Someone said "It's wonderful! Who ever thought
to discover such a fine way to travel?" Whereupon the frog
opened his mouth and said, "It was I," as it plummeted
to the earth.
Here's The Latest Chapter News
LEAP Board News
At the June 29, 2000 meeting the NC Board of Employee Assistance
Professionals (NCBEAP) issued licenses to the following applicants:
Darlene Weaver, Linda Dodds, Sandra Allen, and Julie Gillen.
Congratulations to all four CEAPs who have now made the LEAP!
- At the June meeting the Board met with a representa-tive
of the North Carolina Attorney General's office to review an
ethics complaint it had received and to determine what actions
would be taken by the Board.
- Also on the agenda was the discussion that had taken place
at the May NC/EAPA Board meeting around the issue of expanding
the current licensure law into a "title and practice"
law. It was decided that the NCBEAP would forward a recommendation
to the NC/EAPA Board that the President appoint an ad hoc committee,
to include two NCBEAP members, to research the issue and to report
its findings to the NC/EAPA Board. That Board could then use
the findings to make its own presentation and recommendations
for action to the chapter membership.
- After sending letters of inquiry to all the public and private
universities and colleges in North Carolina only East Carolina
University and Appalachian State University were found to have
any EAP specific course offerings. Western Carolina University
indicated in their reply that they would be interested in learning
more about possible EAP curriculum.
- The NCBEAP's next meeting will be in October. The deadline
for all licensure applications, to be considered at that meeting,
will be September 30, 2000.
Receive This Liner By Email
As mentioned in the last edition, if you would like to receive
The Liner by email (instantly), let Andy Silberman know at: email@example.com
or you can complete the member information sheet mentioned by
President Elaine Jenkins in her message.
Another Randy was the first to call after noticing a mistake
in the last edition. His name as a new member was misspelled
that is Randy McMillan. I hope this time it is right! Randy
received free registration for the August Chapter meeting.
Mark Your Calendars!
The 12th Annual EAP Conference sponsored by the North Carolina
Division of MH/DD/SAS will be held October 4-6 at the Blockade
Runner at Wrightsville Beach. The theme is EAPEvolving to
Meet Changing Needs. For more information, call Roy Sonovick
at (919) 733-4555.
Why Aren't You There?
The top two reasons given for not attending more quarterly
Chapter meetings in the survey of members were: financial/corporate
support issues (40%) and time and scheduling issues (21%).
Ray Has Moved
As of September 1, 2000, Ray Robbins will be the EAP Coordinator
at NorthEast Medical Center as part of the NorthEast Psychiatric
and Psychological Institute. You can reach him at (704) 783-4015.
New Website Designer For NC EAPA
As many of you now know, Ingrid Beckman is moving to Florida
and will no longer be providing graphic design for the NC EAPA
website. I am pleased to let you know that I have just contracted
with Marlene Kauffman, of Kauffman Design in Raleigh, to take
over this role starting ASAP. Please join me in welcoming Marlene.
Communicating In The New Millenium
By now, most of us have had the heart stopping moment when
on call, an employee calls and says "habla espanol?"
You sense there is an emergency, a child gets on the phone to
interpret and intuitively you know this is not going to be good.
Struggling through the call, somehow you pull off another miracle
only an EAP can do, but by then you have decided there has to
be another way. Having heard vaguely of a telephone language
service, the Diversity Committee set out to research available
options for EAPS to address the language needs of our expanding
AT&T originally met the challenge of providing interpretive
services over the phone. In 1997, Language Line Services left
AT&T and became a freestanding company. Headquartered in
Monterey, CA, Language Line offers interpretive services for
over 140 languages 24 hours a day. Typical industries that use
the service are EMS, hospitals, fire departments, police departments
or compa-nies that have found in-house interpretive costs prohibitive.
With over 30 million non-English speakers in the US today, this
is an issue that will become even more pressing.
Using a warm transfer, Language Line Services can often respond
in 25 seconds or less with an interpreter. Due to the sensitive
nature of interpreting, Language Line Services are highly confidential.
Interpreters are accred-ited and subscribe to high standards
Just for fun, here is a small sample of their language list.
How many do you know? Tigrinya, Quechua, Dakota, Spanish, Vietnamese,
Pao-An, Jola, or Italian. Ok, so you did know all of them, after
all you are an EAP. Pricing is dependent on the language needed.
The basics like Spanish and French are priced lower than the
"Exotics" like Krio, Wolof and so forth. Pricing is
arranged in a variety of different ways, so we suggest you contact
Language Line directly for additional information.
To get started with implementing a program, they will provide
a training video and telephone exercises to become familiar with
the process. Plus, they offer a wonderful support team who will
patiently answer all types of questions. Yes, they have heard
all the "lingo" jokes and will still chuckle.
For more information, contact:
Vernon Haynes, Language Line Services
1 Lower Ragsdale Dr. Bldg 2
Monterey, CA 93940-9971
If you have some additional information or questions about addressing
the language needs of employees, please contact Dennie Kuppinger
EAP of the Carolinas, Inc.
5200 Park Road,
Charlotte, NC 28209
Let's continue this dialogue.
If you've never been to Boone in October, you have been missing
out. The North Carolina mountains are famous for their fall colors.
This year's conference will not only provide you with valuable
information to use in your jobs, but an opportunity to experience
the beautiful North Carolina mountains. Thursday afternoon we
will be learning from Bonnie Corcoran, CAC: "Codependency
vs. Interdependent Love What is the Difference?" Bonnie
brings twenty years of experience to the field having worked
in a Mental Health Center, inpatient treatment facility, and
eight years of private practice.
For information about the OCTOBER
CONFERENCE visit the Conferences
& Events page.